Sales Commission Abolished

Before all sales people, associates and affiliates panic let me explain that the above headline applies only to Financial Services Products in UK.

The UK Financial Services Authority have had concerns for some time that financial services products are too often recommended by unscrupulous financial advisers on the basis of the amount of commission they receive rather than being the best product for the client.

The majority of professional financial advisers in UK, and elsewhere, take pains to provide clients with the best advice they can but there has been a persistent band of rogue advisers who think only of themselves.

If your business is in financial services you will probably have seen this coming. But read on as I shall be coming back to you later…

If you are not in financial services then this doesn’t affect you, does it?

Well, yes it does! Especially if you have been used to getting your financial advice for free. Or apparently for free…

Most people in UK don’t pay an adviser for recommending life insurance, investments, pensions etc. because the adviser has been remunerated by the life, investment or pension company by way of commission on the sale. Obviously the companies paying this commission have to make it back in some way and that is by some form of management charge built into the product. This means that the client is actually paying this commission indirectly.

Under the new system, the client (you) will be expected to pay the adviser a fee for the financial advice given. This should mean that the product should be better value for money as there are no commission charges to account for and your adviser has no reason not to recommend the best product for your needs.

However, if you take financial advice but take no action on that advice you will still have to pay the adviser’s fee. Unlike in the commission situation where you can just walk away leaving the adviser with nothing.

Now, back to the financial advisers out there.

The good thing about this change is that you will always be able to get paid for financial advice you give regardless of whether the client takes that advice or not. You will be free to advise the client on any course of action you feel is appropriate to their financial circumstances without any concerns about likely remuneration.

Your only problems, if you have not been charging on a fees basis up until now, is one of educating the client in the new ways of financial services and setting up the appropriate contracts and procedures to handle the new regime.

I’ve been talking to a very senior financial adviser about this as he has operated a fees based financial service for over twenty years now. He certainly understands the problems facing commission based financial advisers over the next couple of years.

In fact he has been helping many financial advisers move over to a fees based system for the last ten years or so.

His name is Terence P O’Halloran, ‘ Terry’ to his friends, and he has been a major player in the industry for well over thirty years. Terry first unveiled his Fee-Pac product for financial advisers over ten years ago and has steadfastly kept it up to date, improved, evolved and expanded it over the years into a major package suitable for any fees based profession.

Fee-Pac now includes a full video training seminar on setting up a fees based business, complete client and adviser documentation as well as all the admin files needed to set up a successful fees based practice. This is an extremely professional piece of kit.

If you are a financial adviser or thinking of getting into that business then check out Fee-Pac here. I can’t believe how little he is charging for it considering its potential value to you in the coming months.

Interesting times ahead!

Internet Marketing Reports

More and more people are looking to start their own internet business as a result of this current economic situation. Whether to guard their family income from the threat of unemployment or worse, because they have already been made redundant, or simply to top up their current earnings to give their family a better life, they see the internet as a source of future prosperity.

When I first started marketing my business online back in the late nineties the biggest problem was so few potential customers on the internet. Competition was not a problem so I found it very easy to reach those customers who did have an internet connection. Ten years on and the world’s population has flooded onto the internet, there are so many products and services available online they are all spoilt for choice. The market is huge and the competition is intense, which makes it very hard for the new entrant to internet business to know where to start. A recent comment from Dominic, one of my readers, on an earlier post said it all, “im tryin 2 start ma own business and would like 2 no the best way 2 go.

Well, I started this website some time ago to try to help people like Dominic but now I’ve gone further. After much searching I have sourced a regular supply of Special Internet Marketing Reports. They cover everything from setting up an internet business, including the basic technical stuff, through affiliate marketing (i.e. selling other peoples’ products on commission), setting up a website, getting visitor traffic and building customer mailing lists.

At the time of writing there are 29 reports, each report currently sells for $17 as you will see from the website.

A Penny For Your Thoughts

I was deep in thought about a topic for the blog when my wife uttered that well know phrase “A penny for your thoughts“, “meaning – what are you thinking about”.

The topic I was considering was how to find out what my customers would need next, a preliminary to product creation. Her enquiry gave me the blindingly obvious thought, why not just ask them! Why not just make a list of my best and most influential customers and ring them up and ask “what 3 things connected with telecoms would help you to grow or better manage your business right now?Telecoms is my primary business as you probably already know.

Once I get a selection of typical responses from my customers, I can then look at how I might deliver what they have asked for. But better still, I can then contact prospective customers with the same question. Rather than take the usual telesales route of trying to pitch prospects on a particular service, I can ask them what they want with a fair idea of what their responses may be based on the results of my customer conversations.

Approaching prospective customers is a little trickier so a ‘softly, softly’ approach is best. I would simply ask if they could spare a minute to give me their thoughts on what 3 things about their telecoms would most help their business to move forward in the present economy.

You see, when you ask other people their opinion and express an interest in their business, they open up and are happy to talk to you. The normal ‘sales barriers’ come down leading to some very useful discussion, and what’s more – they will remember you as someone genuinely interested in their welfare not just as some salesman trying to make a buck.

So where does the ‘penny’ come in? Well, at current business phone rates (UK) that penny buys me a minutes worth of phone time, the very minute that I asked the prospect to spare me to give me their thoughts.

Of course most of them will talk for longer once they get started but by then I’ve turned a prospective customer in to a warm lead and a probable future customer.

A penny for your thoughts“, a very inexpensive way to find out what the market will buy from you next!

Try it, let me know how you get on.

PS (shameless plug warning!) If you are a UK based business here’s where you can get your business calls at a penny a minute.

Get Rich Quick (Not!)

As a business coach I get asked about all  manner of ‘get rich quick’ scams schemes. Many so-called ‘business opportunities’ come under this heading. Genuine business opportunities require some form of effort, skill or knowledge to be able to take advantage of them and most require time to bring them to fruition. They often also involve a degree of risk if you make mistakes or just get ‘unlucky’.

The classic is the ‘make loads of money overnight with no effort’ or the ‘everything is done for you’ approach. There is no such thing as ‘money for nothing’, I know – I’ve searched for years and years :-) . In the internet world the latest game is to convince you that your own personal robot or software will do it all for you. An example is a recent comment from a reader on the Forum page about an investment trading robot.

No! Software won’t do it all for you, it may take a lot of tedious or routine work off your shoulders, but it won’t make the entrepreneurial decisions or take the key business actions that are essential to success.

There are shortcuts to success in business, but they come from your aquired knowledge and experience and working ‘smart’, not from buying some ‘get rich quick’ scheme.

Business Systems

Have you ever felt you were running harder and faster in your business and yet appear to be staying in the same place. If so you probably know the feeling; the working days get longer, the backlog gets larger, leisure time gets shorter (or even disappears altogether). Running a business can tie you down rather than give you the freedom you expected.

Way back in the dim and distant past I was introduced to the concept of working on my business instead of working in my business. This was quite a revelation and is actually the key difference between creating a job and building a business.

Working in your business means spending your time doing all the work involved in getting customers, providing them with the products or services you sell and doing all the admin stuff that goes with it all. This means that growth is limited by the time you have available. Even taking on staff to do some of the work can often involve you in more work training and managing the staff.

The magic formula for getting you as a business owner off this endless self-imposed treadmill is systems. The systems I have applied  to my business have given me time to plan strategically and, more important, given me more time for myself and family. In fact I now work only 3 days a week and yet the business keeps running just fine.

Setting up systems can take quite a bit of time initially, but will pay dividends for years to come. The first thing to do is to list all the jobs and tasks that need to be done on a day to day basis. Then for each task identify all the steps in the order they are carried out and the specific ‘how to do it’ process. Then write a detailed description or procedure for each task. The real trick is to document the procedure in such a way that anyone with the necessary skills could just walk into the business and take over that task with the minimum of training.

The next thing is to look at each task to see if it can be improved, streamlined or automated. Can the task be computerised or mechanised. Start by looking at what the end result of the task should look like and consider alternative means to the same end. Just because a task has always been done a particular way doesn’t mean that it is still the best way!

Think of it as producing, task by task, a complete operating manual for the business covering every area of the business.

Once the ‘operating manual’ is complete, look at who will carry out each task and what equipment, if any, is needed. Make use of check lists for each task to ensure quality control.

One of the most popular books on setting up small business systems was “The E-Myth” by Michael Gerber. That’s now out of print but was later replaced by “The E-Myth Revisited”.

Our New HQ

I’m in the process of moving all the rest of my websites over to WordPress. The latest being my new HQ website at johnkirk.net. This site will form the hub of all my activities and co-ordinate all my websites. Since I have been steadily growing my internet ‘Real Estate’, I needed somewhere to install a full management back end to streamline the whole business and prevent duplication [particularly of effort - I hate work :-) ]

Be Your Own Boss will still be my main site for business development advice and support but the new HQ will manage delivery of all products and services as well as memberships, subscriptions, accounting and my affiliate program. For anyone with diverse business interests who is finding it difficult to keep track, I can certainly recommend centralisation of core business services. This is going to make life so much easier, I would have done it earlier if I could have found the right software but now I have. I’ll give you more information on it as I become more familiar with it.

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